Genesys Cloud - Main

The item from today's release note below seems interesting, but I'm unclear what problem it solves. 

Can anyone here give me an example what this could be good for?

I feel there is something here (like a problem) that I've missed but that might warrant my attention 😅

Set time to return to previous status after users disconnect and reconnect

Administrators can now set the amount of time that Genesys Cloud returns users their previous status after they disconnect and reconnect. If users disconnect longer than the set time, Genesys Cloud sets users to the Available status when they reconnect. To allow for extended internet outage periods, administrators can increase the one minute default time to up to 24 hours. Administrators can also determine if the reconnect behavior applies to the On Queue status. For more information, see Restore previous presence for agents who disconnect and then reconnect to Genesys Cloud. This feature has no restriction by user or required user to access.

Hi Joel,

I'm linking the Public Idea regarding what this item seeks to address : https://genesyscloud.ideas.aha.io/ideas/UCC-I-608

I'm quoting from the idea mentioned above:

"Users who are disconnected due to internet instability are place in 'Available' status/presence when reconnecting to Genesys Cloud, regardless of their prior presence.