Genesys Cloud - Developer Community!

Hi community,

Recently, we got the following consult: Is possible when a customer contact our service through whatsapp channel (inbound), capture all media received (images and/or documents) to be added to a ticket on our CRM?

I kwno we can use data action to open ticket in a CRM or perform actions in external systems, but be able to get access images/documents sent by customers in Architect and then send it to the CRM? Is it possilbe? Has you faced something similar?

Any help will serve, 

Thanks in advance