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  • 1.  Access email headers

    Posted 11-11-2025 02:34
    No replies, thread closed.

    Is there a way to retrieve or access email headers, such as Message-ID and References, in Genesys Cloud?


    #API/Integrations
    #ArchitectandDesign
    #DigitalChannels
    #Routing(ACD/IVR)

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    Hafid Bourich
    Technisch Consultant
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  • 2.  RE: Access email headers
    Best Answer

    Posted 11-11-2025 12:28
    No replies, thread closed.

    Hi Hafid,

    At the moment, this data is not available.

    However, there is an idea in progress to make it accessible within the flow: https://genesyscloud.ideas.aha.io/ideas/INB-I-1354



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    Elisson Fernandes
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