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  • 1.  Access email headers

    Posted 23 days ago

    Is there a way to retrieve or access email headers, such as Message-ID and References, in Genesys Cloud?


    #API/Integrations
    #ArchitectandDesign
    #DigitalChannels
    #Routing(ACD/IVR)

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    Hafid Bourich
    Technisch Consultant
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  • 2.  RE: Access email headers
    Best Answer

    Posted 23 days ago

    Hi Hafid,

    At the moment, this data is not available.

    However, there is an idea in progress to make it accessible within the flow: https://genesyscloud.ideas.aha.io/ideas/INB-I-1354



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    Elisson Fernandes
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    Original Message


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