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  • 1.  Access previous call recordings after migrating to Genesys.

    Posted 01-16-2023 09:32
    No replies, thread closed.

    My client recently had migrated to Genesys from Cisco. They were using Cisco Unity phone system for the call recording, currently reside on a shared server. Is there a way for my client to access them from the Genesys platform or any AppFoundry provider who can facilitate this feature?  


    #ArchitectureandDesign
    #Integrations

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    Pankaj Raichur
    Black Box Technologies LLC
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  • 2.  RE: Access previous call recordings after migrating to Genesys.

    Posted 01-16-2023 17:07
    No replies, thread closed.
    There is no way to "import" these recordings into Genesys Cloud, but you could use the Genesys AppFoundry product for this.  We have developed our own store and search application for our customers.

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    Robert Wakefield-Carl
    TTEC Digital, LLC dba Avtex
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Access previous call recordings after migrating to Genesys.
    Best Answer

    Posted 01-17-2023 01:30
    No replies, thread closed.
    Genesys Professional Services provide one option via AppFoundary called R2S (https://appfoundry.mypurecloud.com/filter/genesyscloud/listing/c1d4b129-571c-4441-88dc-06e5c9322fdd).

    Disclaimer: I have no affiliation or benefit in recommending this product.

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    Mark Goldsmith
    NTT Australia Pty Ltd.
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    Original Message


  • 4.  RE: Access previous call recordings after migrating to Genesys.

    Posted 01-17-2023 10:17
    No replies, thread closed.
    That's great news! Thank you very much.

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    Pankaj Raichur
    Black Box Technologies LLC
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    Original Message


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