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  • 1.  Access removed from Aha platform

    Posted 10-17-2024 09:31
    No replies, thread closed.

    I went to check on a reply to one of my ideas on Aha, and I'm getting an error on SSO.  It appears my access to Aha was removed from Genesys' Okta configuration, and I have no idea how to fix or who to contact.  This message, of course, has no info on "how" to contact my administrator or "who" that even is, at Genesys.


    #Unsure/Other

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    Paul McGurn
    Senior Manager, Telecom & DevOps
    GoTo
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  • 2.  RE: Access removed from Aha platform

    Posted 10-17-2024 10:08
    No replies, thread closed.

    Hey Paul,

    That is weird. Did you migrate accounts or anything? I would email CustomerCare@Genesys.com for assistance. 

    Cheers,

    Matt



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    Matt Lawson
    Genesys - Employees
    Online Community Manager
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    Original Message


  • 3.  RE: Access removed from Aha platform
    Best Answer

    Posted 10-17-2024 10:57
    No replies, thread closed.

    I figured out the issue.  An admin linked to a Genesys-internal Aha link when replying to one of my ideas.  I was able to manually build the correct URL for customer-facing idea. 




    Original Message


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