Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Access to Interactions based on Agent only

    Posted 10-02-2019 18:47
    No replies, thread closed.
    Hi Team
    Is it possible to allocate interactions or provide permission to agents to access their own interactions but not anyone elses?
    I am thinking its to do with possibly the conditions option in the permission, but i am not wanting to expose none related interactions to the agent for privacy matters.

    We are looking at the options to have agents provide feedback on their non evaluated calls.

    Otherwise would it fall into setting up divisions to limit the access to the full interaction suite?
    #Omni-ChannelDesktop/UserInterface
    #QualityManagement
    #Unsure/Other

    ------------------------------
    Darryn Chang
    Stuff Limited
    New Zealand
    3 Years Purecloud
    ------------------------------


  • 2.  RE: Access to Interactions based on Agent only

    Posted 10-03-2019 10:18
    No replies, thread closed.
    Darryn,

    Take a look at this thread and see if it has anything you can use:

    https://community.genesys.com/digestviewer29/viewthread?GroupId=19&MessageKey=ab462478-2606-4201-baac-20efa9704987&CommunityKey=bab95e9c-6bbe-4a13-8ade-8ec0faf733d4&tab=digestviewer

    ------------------------------
    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
    ------------------------------

    Original Message


Related Content