Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.
  • 1.  access to phone management

    Posted 11-15-2018 09:26
    No replies, thread closed.
    I need to give someone  access  to " Phone Management "  option only under Telephony without giving them  access to TRUNKS, SITES ETC .

    Is this possible .?

    if so what role\permission do I give them .
    #Telephony

    ------------------------------
    Roisin Floyd
    Wren Data Ltd.
    ------------------------------


  • 2.  RE: access to phone management

    Posted 11-16-2018 01:19
    No replies, thread closed.
    I need to do the same, cannot find a way, it is all or nothing. If anyone knows what specific permission is needed, please share. Thanks

    ------------------------------
    Ninette Elashry
    Tykans Group Inc
    ------------------------------



  • 3.  RE: access to phone management

    Posted 11-20-2018 06:46
    No replies, thread closed.
    I am also facing similar issue...

    ------------------------------
    Cheers,
    Sajid Abbas Malek
    Al-Futtaim Technologies - Dubai
    ------------------------------



  • 4.  RE: access to phone management

    Posted 03-12-2019 07:56
    No replies, thread closed.
    Hi everyone.

    I have a similar problem, in my case I need to give only access to Supervisors to "log-off" users from phones, as presented below:


    Thank you in advance.

    Best regards,
    Ana Laia

    ------------------------------
    Ana Laia
    ACCENTURE CONSULTORES DE GESTAO SA
    ------------------------------



  • 5.  RE: access to phone management

    Posted 03-13-2019 13:21
    Edited by Sajid Abbas 03-13-2019 13:21
    No replies, thread closed.
    This idea has got enough votes and went into Accepted state. You can still weigh in if not voted yet...

    Who knows it may get delivered quickly.





    ------------------------------
    Cheers,
    Sajid Abbas Malek
    Al-Futtaim Technologies - Dubai
    ------------------------------