Genesys Cloud - Main

I Stumped on this. I have one Manager who doesnt have access to review the transcript of a recorded call. I going through all the Permissions to update her and I cant find where to give her access. Anyone know?

#QualityManagement
#Unsure/Other

------------------------------
Travis Surber
U.S. Auto Credit Purchasing Center, LLC
------------------------------

Hi Travis,

Hope your doing well.

Will try my best to help with the info provided!

First question, have you tried mirroring roles of another user who isn't experiencing the issue? or are you making a new role from scratch for this user?

Cheers,

Kev

------------------------------
Kevin Mythen
------------------------------

Voice Transcriptions
Speech and Text Analytics > Settings > View
Speech and Text Analytics > Settings > Edit
Routing > Transcription Settings > View
Routing > Transcription Settings > Add
Routing > Transcription Settings > Edit
View sensitive data: Recording > Recording > ViewSensitiveData permission
SpeechAndTextAnalytics > Data > View permission
Recording > Recording > View or Recording > RecordingSegment > View permission

------------------------------
Tim Strong Bear
Senture, LLC
------------------------------

Hi Travis

Thanks for your query

The settings you should need here are:

• View sensitive data: Recording > Recording > ViewSensitiveData permission
• SpeechAndTextAnalytics > Data > View permission
• Recording > Recording > View or Recording > RecordingSegment > View permission

Specifically the viewSensitiveData should just be used if they user should be able to see redacted information.

The details for the permissions are listed here: https://help.mypurecloud.com/articles/work-with-a-voice-transcript/

If you're finding this is not the case, please let us know what permissions you are using

Thanks

------------------------------
Andy Boland
Genesys - Employees
------------------------------

Hi Travis,

Following up to see if any of the suggestions here resolved the issue.

Thanks so much!

Leor

------------------------------
Leor Grebler, Principal Product Manager - Voice Transcription
leor.grebler@genesys.com
Genesys - Employees
------------------------------