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  • 1.  Access to review call transcript.

    Posted 12-14-2023 14:53
    No replies, thread closed.

    I Stumped on this. I have one Manager who doesnt have access to review the transcript of a recorded call. I going through all the Permissions to update her and I cant find where to give her access. Anyone know?


    #QualityManagement
    #Unsure/Other

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    Travis Surber
    U.S. Auto Credit Purchasing Center, LLC
    ------------------------------


  • 2.  RE: Access to review call transcript.

    Posted 12-15-2023 17:22
    No replies, thread closed.

    Hi Travis,

    Hope your doing well.

    Will try my best to help with the info provided!

    First question, have you tried mirroring roles of another user who isn't experiencing the issue? or are you making a new role from scratch for this user?

    Cheers,

    Kev



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    Kevin Mythen
    ------------------------------

    Original Message


  • 3.  RE: Access to review call transcript.

    Posted 12-18-2023 09:09
    No replies, thread closed.

    Voice Transcriptions
    Speech and Text Analytics > Settings > View
    Speech and Text Analytics > Settings > Edit
    Routing > Transcription Settings > View
    Routing > Transcription Settings > Add
    Routing > Transcription Settings > Edit
    View sensitive data: Recording > Recording > ViewSensitiveData permission
    SpeechAndTextAnalytics > Data > View permission
    Recording > Recording > View or Recording > RecordingSegment > View permission



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    Tim Strong Bear
    Senture, LLC
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    Original Message


  • 4.  RE: Access to review call transcript.

    Posted 12-19-2023 06:31
    No replies, thread closed.

    Hi Travis

    Thanks for your query

    The settings you should need here are:

    • View sensitive data: Recording > Recording > ViewSensitiveData permission
    • SpeechAndTextAnalytics > Data > View permission
    • Recording > Recording > View or Recording > RecordingSegment > View permission

    Specifically the viewSensitiveData should just be used if they user should be able to see redacted information.

    The details for the permissions are listed here: https://help.mypurecloud.com/articles/work-with-a-voice-transcript/

    If you're finding this is not the case, please let us know what permissions you are using

    Thanks



    ------------------------------
    Andy Boland
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: Access to review call transcript.

    Posted 01-08-2024 14:42
    No replies, thread closed.

    Hi Travis,

    Following up to see if any of the suggestions here resolved the issue.

    Thanks so much!

    Leor



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    Leor Grebler, Principal Product Manager - Voice Transcription
    leor.grebler@genesys.com
    Genesys - Employees
    ------------------------------

    Original Message


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