Workforce Engagement Management

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  • 1.  Accessibility

    GENESYS
    Posted 09-26-2022 22:22
    Edited by Tracy Vickers 10-04-2022 03:56
    Hello Genesys Community!


    We are making Genesys Workforce Management more accessible! These updates are centered around highlighting when an object has focus in effort to make our platform compliant with Web Content Accessibility Guidelines (WCAG). This will include minimal changes to the UI to make our product more accessible for users via the keyboard reader. Genesys is committed to a more inclusive customer experience and continuously works to enhance accessibility in Genesys Cloud.


    These changes include:

    DataTable Row highlights when selecting a row.



    After closing any dropdown, the button will stay focused until another element is interacted with, or the user clicks a neutral spot on the screen.



    The first interactive element in a dropdown is autofocused when the dropdown opens. Focus will go away similarly to the example above.



    After switching tabs, the active tab maintains focus until another element is interacted with.


    After closing the dropdown, it maintains focus until another element is interacted with.



    Day of week focus on selection until another element is interacted with.


    Button focus until another element is interacted with.



    Filter focus until another element is interacted with.


    Clickable elements will maintain focus until another element is interacted with.



    Some tooltips will maintain focus if clicked until another element is interacted with.




    #WorkforceManagement

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    Kylee Kasper, Product Manager, WEM
    Genesys - Employees
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  • 2.  RE: Accessibility

    Posted 09-27-2022 00:59
    @Trevor Drewer

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    Vaun McCarthy
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  • 3.  RE: Accessibility

    Posted 09-27-2022 01:00
    Edited by Vaun McCarthy 09-27-2022 01:00
    Hi Kylee

    What about other areas of GC that would need the same accessibility functionality?

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    Vaun McCarthy
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  • 4.  RE: Accessibility

    GENESYS
    Posted 09-27-2022 14:13
    Hi Vaun,

    Accessibility is a platform wide initiative. Different teams will be releasing functionality separately and these updates will be communicated as they are made available.

    Thanks,

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    Kylee Kasper
    Genesys - Employees
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