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  • 1.  Accessibility WCAG AA - Improved Color Contrast for Messenger

    Posted 04-04-2023 16:00
    No replies, thread closed.

    We recently detected cases where Messenger is not honoring WCAG 2.1 AA guidelines for minimum color contrast (4.5:1). Accessibility is a top priority for us, we are going to fix this in couple of weeks. Messenger includes logic to automatically determine best text color (white or black) based on selected background color, in order to match AA criteria around color contrast.
    Some visuals below, to better understand impact of this fix for End-User's experience, providing overall accessibility improvement.

    1. Before fix > White text has low contrast on green background


    2. After fix > Black text for higher contrast


    Couple of tools to test color contrast for WCAG AA compliance:
    https://webaim.org/resources/contrastchecker/
    https://color-contrast-checker.deque.com/


    #DigitalChannels

    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------


  • 2.  RE: Accessibility WCAG AA - Improved Color Contrast for Messenger

    Posted 10-06-2023 11:42
    No replies, thread closed.

    All - as a heads-up, we are planning to release this change by end of October, so please ensure any color tuning happens before then. You can determine if you are impacted by using tools posted in my previous update.



    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------



  • 3.  RE: Accessibility WCAG AA - Improved Color Contrast for Messenger

    Posted 10-13-2023 12:01
    Edited by Angelo Cicchitto 10-13-2023 12:01
    No replies, thread closed.

    All - along with the color-contrast improvements required to fully meet WCAG AA compliance, we are planning to add another improvement, to further improve color-contrast when user is navigating in Messenger UI via keyboard tabbing: based on customer feedback we detected that our native focus selector was not meeting the required color-contrast ratio. So we are planning to add a more distinctive border to ensure proper WCAG support. See screenshots below, note that this improvement will be visible only while tabbing via keyboard, it does not apply with mouse-hover. This improvement will be bundled in the same upcoming release by end of October. 



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    Angelo Cicchitto
    Genesys - Employees
    ------------------------------



  • 4.  RE: Accessibility WCAG AA - Improved Color Contrast for Messenger

    Posted 10-24-2023 13:06
    No replies, thread closed.

    Latest update: we are getting closer to release, now planned on November 8th, as we are finalizing necessary updates to Messenger VPAT documents.



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    Angelo Cicchitto
    Genesys - Employees
    ------------------------------

    Original Message


  • 5.  RE: Accessibility WCAG AA - Improved Color Contrast for Messenger

    Posted 12-01-2023 08:06
    No replies, thread closed.

    To finalize this thread, the improvement described here has been released on November 8th 2023, see Release Notes > https://help.mypurecloud.com/releasenote/november-8-2023/



    ------------------------------
    Angelo Cicchitto
    Genesys - Employees
    ------------------------------

    Original Message


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