Genesys Cloud - Main

Hello

On the 3rd of March 26 agents in my org have reported that they are unable to access any of their interactions using the My Interactions tab. When I try to access my own test interactions from My Interactions I get the same two options to copy the conversation ID or to flag the call for quality issues. 

Being an Admin I can access my calls from the queue interactions page or from the Agent Interaction page but i (and the agents) cant access our respective calls from the My Interactions page. 
When a link to the interaction is sent, the agent can view the interaction as before with sensitive information blanked out.
Is there anyone else experiencing this and is this part of a wider change to how interaction access is being handled?

Hi Kuda

I tested on my side and I am able to view and access all my interactions from the "My interactions" workspace

The only think I could not do as the agent was listen to the recording which is correct according to my permissions.  

Link to permissions required - https://help.genesys.cloud/articles/my-interactions-view/

Are the agents getting an error when trying to access the interaction?

Regards