sitaram | 2024-06-26 19:58:51 UTC | #1
As per the documentation for screen pop:
https://help.mypurecloud.com/articles/use-the-extension-points-to-customize-screen-pop/
the keys which are part of interaction:
https://developer.genesys.cloud/platform/embeddable-framework/condensed-conversation-info
We are getting “attributeData:: null” inside onScreenPop method.
String attributeData = (String) interaction.get('attributes');
Also, Salesforce is not setting the value for tfnDialed in this method we are just retrieving the data using below code which is send by Genesys.
String tfnDialed = (String) interaction.get(‘calledNumber’);
Does anyone know what we need to do to access custom participant data in salesforce?
Thanks
crespino | 2024-06-27 15:09:51 UTC | #2
Per the docs in your second link, interaction.get('attributes') is going to return an array, not a string.
sitaram | 2024-07-11 18:16:00 UTC | #3
Thank you for the response. We are still getting a null with the following -
List<String> attributeData = (List<String>) interaction.get('attributes');
system | 2024-08-11 18:16:39 UTC | #4
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