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Accessing reports from client app - context error

  • 1.  Accessing reports from client app - context error

    Posted 06-05-2025 19:09

    Jacou | 2018-06-04 15:12:41 UTC | #1

    Hi, a customer has granted me client access to his org (created a pair and now i see the customer in the "Access to Other Organizations" section.

    The customer has granted me "reporting" capabilities and i can now generated my own report. In this case, i am trying to access the "Agent detail summary" report.

    1. Everything looks good when i generate the report. I can pick the agents, range, etc.
    2. The report gets generated and I see the pdf link.

    Problem: When i try to download the pdf report, this error is thrown:

    "{"status":404,"code":"not.found","message":"A Download with id ed23a098 could not be found","contextId":"a6a36811-5f16-40a1-a884-5bebf6f5f94d","details":[],"errors":[]}"

    I've had this issue with 2 different authorized organizations now. Is accessing reports supported through the "Client" feature?

    thanks

    tim.smith | 2018-06-04 20:15:53 UTC | #2

    Product questions/issues should be posted to the PureCloud Community Forum or reported to PureCloud Support.

    Jacou | 2018-06-04 20:28:04 UTC | #3

    Fair enough. Can you please cancel this question?

    tim.smith | 2018-06-04 20:34:05 UTC | #4

    Canceled. A refund of your free forum post(s) will be issued within 7-12 business days. ;)

    system | 2018-07-05 20:34:06 UTC | #5

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 2948



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