Genesys Cloud - Main

On this episode of the Genesys Cloud Q&A Show, two Genesys experts, George Ganahl and Patrick Johnson, share demos surrounding the new Agentic Virtual Agent that just went GA this month, and also how to restrict Genesys Cloud UI when using CX Cloud. These ...

Hello Ragheb, It seems like the mapping of the objects is incorrect: Synchronize call attributes with Salesforce VoiceCall records for CX Cloud from Genesys and Salesforce If you believe the mapping to be correct, then I would raise a case ...

Hi Ragheb, You can do this in a single queue by setting the Priority on the Transfer to ACD action based on the result of your lookup. Genesys lets you pass a literal, variable, or expression into the Priority field. Genesys Cloud priority values ...

Hi Team, I am trying to generate AI guide with my instructions also I have setup required variables Once clicked on checker to validate script. getting below error. #AIConfiguration #AICopilot(Agent,SupervisorAdmin) #ArchitectandDesign ...

This feature is being released this week globally. ------------------------------ Mason Mansfield Staff Product Manager - Outbound ------------------------------

Hi Cameron, Thanks for the update. Do you know when it was resolved, and also what the definition of resolved is in this instance? I haven't had any detail through the support ticket in this regard. The reason I ask, is that when I look at ...