Genesys Cloud - Main

Hey Everyone! Two weeks ago, we asked all of you to submit your fan favorite Genesys Cloud Feature of 2025 . We had some really great responses, thank you!!! There were four (4) features that kept coming up. So now it's time to select which feature ...

Hey Ryan, First of all, no need to apologize! Let's figure this out! Well, if you have everything hardcoded, and you are not getting that email from notifications, I can only assume that your trigger is not actually triggering. Do you have any ...

Makes sense. Thank you! ------------------------------ Melissa Palmer ------------------------------

Would it be better to set up Conditional Group Activation or just create an Overflow queue and assign my "group"/"backup agents" to the overflow queue? #Routing(ACD/IVR) ------------------------------ Melissa Palmer ------------------------------

I am trying to get my AI Guide to readback a string of numbers stored as an input variable as individual numbers. Example - variable is set as Integer with a value of 59956423. The guide is reading back as 59 million, 564 thousand, 423. I would ...

That's really what we want to do, is to launch video from the script workspace using a button. ------------------------------ Marcus Hanna Technology Manager ------------------------------