Genesys Cloud - Main

For a few years now, Genesys has had "Genesys Cloud Agent Copilot," but get excited because at the end of April 2026, a new Copilot is releasing...and it's all for admins and supervisors. Product Marketing Director, Allison Castelot, shows us the demo ...

Hi Bruno, welcome to the community! Arthur is right that native column filtering does not exist today, so the ideas portal submission is definitely worth doing. In the meantime, the API gives you everything you need, and you can take this further ...

Hi Chris, One example, if I may add, is around validating customer information before creating incidents/tickets in external systems. We use Functions/Data Actions to: validate identifiers before proceeding check whether the customer/account ...

Looks like I completely misunderstood the original question in the post 😅 Hope you managed to get the answer you were looking for. Kim Brian Carbo ------------------------------ Phaneendra Technical Solutions Consultant ...

You could use the Automation Trigger for campaign progress to look for campaign stop or for number of contacts then run a workflow. A data action could use the alert API to send out the information. ------------------------------ Robert Wakefield-Carl ...

Hi Yvgeni, Thank you for sharing the Ideas portal link as well. Hopefully with more votes and customer interest it gets additional attention, as it definitely seems like something multiple organisations are looking for when implementing CGA reporting ...