Genesys Cloud - Main

Have you ever wished you could set the duration of your chat to better service your customers? The Genesys Q&A Show has got you covered with a new feature to customize Async Messaging. We've got a great deck presentation, demo, and Q&A with three product ...

I believe you can schedule a callback from the interaction screen, but I don't think it stays as part of the preview campaign: Callbacks in campaigns Hopefully someone can correct me if I am wrong or if there is a way around this ------------------------------ ...

Hi Yogesh, Thanks, that makes sense and I can definitely see the benefit of looking up the caller by ID number first and then confirming the name with a simple yes/no. One thing I was considering is that our agents currently ask the caller to state ...

Hi Muhammed, From my understanding, the Schedule Callback option in the Agent Script and the one in the Genesys Agent UI work similarly but there are some functional differences and limitations worth being aware of. Both options allow agents to ...

Hi Sheree, From my understanding, there are a few things worth checking for Option 2 specifically. Verify that the Transfer to ACD action is correctly configured with the target Queue and, if applicable, the required Skill . If ...

I wasn't able to find any documented limit on the number of component templates displayed in the Script Editor. The Resource Center describes component templates as being persistently stored and managed through the Script Templates page, but it doesn't ...