Genesys Cloud - Main

In this episode of the Genesys Cloud Q&A Show, we sit down with Anthony Romero and Sanoj George and they demo Apple Messages for Business. They'll be walking through the various features of Apple Messages and how it fits into the bigger picture of the ...

Was hoping for a solution on this discussion for one of our customers who seems to be facing the exact same issues. Same errors noted in Even Viewer too. They are currently on the latest 2.46.855 and also do Screen Recording. They have been facing ...

Hi @Abdullah Aslam , Cloud orgs will not be getting the new version until starting December 4 according to the release notes. Once we have some orgs updated, we'll check and see if it msde a difference. Regards, ------------------------------ ...

Hi Catherine DUPIRE, From what I understand, you're using a Bot Flow. It's possible to use DTMF, and I usually handle it by collecting the user's input through a slot/intent that accepts whatever they provide - whether they speak or press a key. Once ...

Hi Jason, We've implemented a workaround using authenticated web messaging with OpenID integration through Auth0. We are using the same Genesys Web Messaging deployment on both domains, with the same OpenID configuration. When the same user ...

Hi everyone, We're looking for a way to gain access to an account to build integrations for Genesys call centre users. Currently, we're unable to onboard for a free trial, sandbox, or even a paid account without waiting for a call from the sales ...