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  • 1.  ACD call for mobile application

    Posted 03-28-2022 06:10
    No replies, thread closed.
    Hello All,

    I have a question that can we receive the ACD call or IVR call on the genesys communicate android mobile application. I have been trying to test it but have not been successful.

    Regards
    Prasheel
    #Routing(ACD/IVR)

    ------------------------------
    Prasheel Tawar
    Cognizant Technology Solutions India
    ------------------------------


  • 2.  RE: ACD call for mobile application

    Posted 03-29-2022 08:40
    No replies, thread closed.
    This is not supported as of now.

    https://help.mypurecloud.com/faqs/can-i-receive-call-center-calls-with-communicate-for-android-or-communicate-for-ios/

    Original Message


  • 3.  RE: ACD call for mobile application

    Posted 04-21-2022 05:08
    No replies, thread closed.
    Do we need additional license to use the mobile application for business. Under what license category one can use mobile application features?

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    Prasheel Tawar
    Cognizant Technology Solutions India
    ------------------------------

    Original Message


  • 4.  RE: ACD call for mobile application

    Posted 04-21-2022 09:47
    No replies, thread closed.
    Any license category that has calling should support using the Communicate mobile apps for business calling.

    ------------------------------
    Brian Dupuis
    Genesys - Employees - Sr. Director, PureCloud UI
    ------------------------------

    Original Message


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