Hi,
I am setting up a workaround for my customer request. - Post Survey's Short answer question.
The customer is asking before a call ended, agent to route calls to survey questions (give ranking), which I can use IVR, + a short answer question(ie, what do you feel about...?), which customer will answer by voice, then IVR will transfer it to ACD voicemail.
Both above are doable, but I hit the problem that when the customer answer transferred to ACD voicemail, to call will not disconnect itself unless pick up by an agent. But, this is not what the customer wanted. After the customer leaves the answer as voicemail, the call should auto disconnect.
By the way, there is no agent in the ACD voicemail queue created.
Anyone can advise on this?
Best regards,
#Routing(ACD/IVR)------------------------------
Johnson Lu
MFE International Pte Ltd.
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