Workforce Engagement Management

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  • 1.  Activity Plans - Documentation

    Posted 08-16-2024 11:28
    We're trying to better understand how Activity Plans can assist with scheduling team/department meetings, ad-hoc meetings, and events. 
     
    Specifically, I'm looking for documentation that explains what Activity Plans are, how they relate to published schedules, work plans, etc.
     
    The release notes provide some instructions on setting up an activity, but they don't offer much detail beyond that. Could you point me to more comprehensive resources that can help with understanding and effectively using this new capability.
    Thanks

    #Scheduling

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    Melissa Callender
    Senior Operations Specialist
    Ontario Teachers' Pension Plan
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  • 2.  RE: Activity Plans - Documentation

    GENESYS
    Posted 08-17-2024 13:27

    Are you looking for something beyond the following?
    - Activity Plans articles linked off of the main WFM resource article: https://help.mypurecloud.com/articles/about-workforce-management/
    - WFM FAQ related items for activity plans: https://help.mypurecloud.com/faq_categories/workforce-management/

    Resource center has good search functionality - e.g., https://help.mypurecloud.com/?s=#q=activity%20plans&f-sourcedisplayname=Genesys%20Cloud%20Resource%20Center

    Community also has good search functionality: https://community.genesys.com/search?executeSearch=true&SearchTerm=activity+plans&l=1

    Community search comes up with a post noting that there is a Beyond course/webinar for Activity plans.



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    Jay Langsford
    VP, R&D
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