Hi Community.
Good news for users of Activity Plans.
When looking for times to schedule a session the Best Time For process looks for both on queue time and time covered by an activity marked as "Is Interruptible"
you can read more about the "Is interruptable" setting in Configure activity codes.
This includes activities that are part of the Work Plan or added to the schedule manually by the Administrator/Scheduler/Supervisor.
Paul
#Workforce Management
#ScheduleManagement------------------------------
Paul Wood
Product Manager for Genesys Cloud Workforce Management
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