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  • 1.  Activity Plans Stopped Working

    Posted 10-17-2024 13:48
    No replies, thread closed.

    Has anyone experienced their Activity Plans all of sudden stopped working?  We have some Reoccurring Activity Plans and they generated activities for a couple weeks and then they seemed to have stopped working a couple weeks ago.  They just stopped applying the activity to anyone. Is anyone else experiencing this?  I wanted to see if this was a bigger issue before opening a ticket of any kind. 


    #Workforce Management
    #ScheduleManagement

    ------------------------------
    Gina Palmer
    Manager, Workforce Management
    Papa, Inc.
    ------------------------------


  • 2.  RE: Activity Plans Stopped Working

    Posted 10-22-2024 06:19
    No replies, thread closed.

    Hi Gina, 

    this could occur if you have previously run the Activity Plan/Generated a schedule and then deleted the schedule without deleting the Activity Plan occurrence.
    Once an occurrence is created in the Activity Plan, It will not be used for any new schedules created for the same period.

    This was designed to prevent multiple unpublished schedules from having their own set of different Activity Plan sessions and the resulting confusion of which sessions/schedule should be published.
    Paul



    ------------------------------
    Paul Wood
    Product Manager for Genesys Cloud Workforce Management
    ------------------------------



  • 3.  RE: Activity Plans Stopped Working

    Posted 10-22-2024 10:04
    No replies, thread closed.

    Hi Gina,

    I talked to Paul, and I don't think the 'deleted schedule' issue he brought up is relevant to you not getting sessions created.  I recommend submitting a ticket and we will take a look.

    Thanks,



    ------------------------------
    Joe Behymer, Director
    Genesys Cloud Workforce Management Development Team
    ------------------------------

    Original Message


  • 4.  RE: Activity Plans Stopped Working

    Posted 10-23-2024 11:40
    No replies, thread closed.

    I believe it actually is what Paul stated; schedule sets had been run, deleted, and rerun.  Either way, it is working, now.  

    Thanks for the help.



    ------------------------------
    Gina Palmer
    Manager, Workforce Management
    Papa, Inc.
    ------------------------------

    Original Message


  • 5.  RE: Activity Plans Stopped Working

    Posted 10-23-2024 11:45
    No replies, thread closed.

    Glad it's working, if you have any more issues please raise a ticket so that @Joseph Behymer and team can take a closer look.



    ------------------------------
    Paul Wood
    Product Manager for Genesys Cloud Workforce Management
    ------------------------------

    Original Message


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