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Ad hoc call recording coming in Q1 2026. https://genesyscloud.ideas.aha.io/ideas/WEM-I-50

  • 1.  Ad hoc call recording coming in Q1 2026. https://genesyscloud.ideas.aha.io/ideas/WEM-I-50

    Posted 22 days ago

     *Need transcription turned on with all ad hoc recordings. 


    #Unsure/Other

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    DBergeron
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  • 2.  RE: Ad hoc call recording coming in Q1 2026. https://genesyscloud.ideas.aha.io/ideas/WEM-I-50
    Best Answer

    Posted 9 days ago

    Just adding the link to make it easier for people to find

    Agent Manually Start and Stop Snippet Recording to Capture a Specific Portion of an ACD Call



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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