Thank you Chad for your reply, I think this is the code idea to passing through the dynamic variables
I will just write the correct syntax that can validate the phone number and return it back to the data action
Once done, I come back to you to confirm if it works well
Thank you
Original Message:
Sent: 10-31-2018 09:58
From: Chad McCormick
Subject: Adaptation on number of "Scripter.customer Formatted Number" over data action
Hello Oudderhem,
I spoke with one of our dev leaders for ideas and he came up with this below, hope it helps!
If validation is not working, they might be able to go the route of dynamic variables.
Throw the variable into a dynamic variable and validate it there. Have the outcome of that validation dictate an If/Else block inside a customer action. If the validation is correct continue and make the action if not do something else.
If this does not work, please feel free to contact me and maybe we can try other options.
Thanks,
Chad
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Chad McCormick
Genesys - Employees
Sr. Product Manager
Original Message:
Sent: 10-30-2018 07:24
From: Oudderhem Mostafa
Subject: Adaptation on number of "Scripter.customer Formatted Number" over data action
Hi,
We have inetgrated a third party application with Purecloud to store the phone numbers to callback through data action on the Script Agent ( with Scripter.Customer Formatted Number)
The Script Agent send the "Scripter.Customer Formatted Number" through the data action to the Third party application
My question: how we can apply a filter to the "Scripter.Customer Formatted Number" on the Script Agent to send only the correct phone numbers format with E164 format ?
Thank you
#PlatformAdministration
#Routing(ACD/IVR)
#SystemAdministration
#Telephony