Genesys Cloud - Main

I'm trying to create a default script for an outbound-only Email queue. 

The ideal behavior would be that the agent creates a new outbound email, clicks the default script, and enters two values in a text field before hitting a Submit button.

The script action would take the two text fields, convert them into participant data for the interaction and then insert a specific canned response using the two substitutions.

Right now, the process would be: Create OB Email > Log text values via script > Find and insert template
Ideally we could use step 2 to automate step 3. (or maybe step 1 would launch step 2?)

Any thoughts?

How about a script that collects the two values and a button for Generate Response that runs a data action to a generative AI to get the response on a secondary page.  The other might be to use a data action to set the participant data and then have the agent open the canned responses.  Lastly, you could consider something like Shelf.io that could take these variables and us them to search the knowledge base with the terms or insert them into articles.  

These are great ideas! 
I tested the first one and the copy/paste action from the script to the email body ignores new lines. It bunches all the text in a way that looks unprofessional. I may be able to test the second option, although it adds a few extra clicks.

I'll report back!
Thanks!

I'm struggling with the second option. Because the outbound email doesn't trigger an Architect flow, the Set Participant Data action can't be used. I'm not sure how else to associate a participant data attribute with a canned response substitution. 

Outbound Email can trigger a script that can do similar to the first idea.  Scripts can be used for any media and any direction.  Pop the same script using the Panel Manager, set values and change the page to get the values set.