Hi Victor,
You could have a Remote Station on the user, but the issue would be that the user needs to be logged on the Genesys for this to actually work, and if the other end is a group with several users the Genesys user would be busy when the first call is routed over.
It would probably be more reliable to have the queue overflow to an external number if not answered in a set amount of time.
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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Original Message:
Sent: 09-01-2023 06:32
From: Victor Shvetsky
Subject: Add external number as user in queue
Hi, Commutity!
I need queue to spread call not only on users in genesys, but also to external number or trunk. How could I do it?
I've tried to add forwarding to fake user, but when I put it on queue forwarding turns off.
#Outbound
#SystemAdministration
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