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  • 1.  add skill to flow as expression

    Posted 01-30-2019 16:02
    No replies, thread closed.
    I get the following error

    'FindLanguageSkill' at position 1 : The implementation that takes a parameter of type String is not valid for use in a flow of type Inbound Call Flow.

    how is one to use an expression to set the skill ?

    Im trying set 2 skills .  Im pulling the data I need from a lambda.  i can get the queue and use it in the flow so why can t I use FindLanguageSkill ?
    #Routing(ACD/IVR)

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    Stephen Ward
    Calibrus
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  • 2.  RE: add skill to flow as expression

    Posted 01-31-2019 10:01
    No replies, thread closed.
    FindLanguageSkill doesn't work in call flows.  We will add that ability, but in the meantime use the parallel array workaround.
    https://help.mypurecloud.com/articles/convert-string-value-typed-value/

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    Melissa Bailey
    Genesys - Employees
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