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  • 1.  Add Snippet Recording to your Genesys Cloud for Salesforce call controls

    Posted 04-07-2026 05:19

    Hi All

    As Genesys Cloud for Salesforce is scheduled for End of Life, the new call control was not added to that package.

    There is a workaround to include this in your solution by typing 'snippetRecord' and pressing Add.

    Happy recording!


    #EmbeddableFramework

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    Thomas Prendergast
    Product@Genesys
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  • 2.  RE: Add Snippet Recording to your Genesys Cloud for Salesforce call controls

    Posted 04-07-2026 07:30

    Olá!

    Por favor, tem a documentação da indicação de que o Genesys Cloud para Salesforce está programado para chegar ao fim?



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    Augusto Aranha
    Gerente de Desenvolvimento de Sistemas e Planejamento
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    Original Message


  • 3.  RE: Add Snippet Recording to your Genesys Cloud for Salesforce call controls

    Posted 04-07-2026 07:50

    https://help.genesys.cloud/announcements/deprecation-salesforce-open-cti-integration/



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    Thomas Prendergast
    Product@Genesys
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    Original Message


  • 4.  RE: Add Snippet Recording to your Genesys Cloud for Salesforce call controls

    Posted 04-07-2026 13:51

    Great news!!!!



    ------------------------------
    Douglas Fukuoka
    Support Analyst
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    Original Message


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