Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Adding a note to real time WFM data?

    Posted 05-16-2021 20:08
    No replies, thread closed.
    Is it possible to add a note to real time WFM data? With seasonal call traffic and traffic that can spike based on unique incidents, it would be very handy for future forecasting and scheduling to be able to review historical data with notes concatenated to provide insights into why there was a spike or unusual call traffic data?
    #Ask Me Anything (AMA)

    ------------------------------
    Michael Boyd
    Logan City Council
    ------------------------------


  • 2.  RE: Adding a note to real time WFM data?

    Posted 05-28-2021 11:18
    No replies, thread closed.
    Interesting idea and I could see the use of this.  Say you have Christmas sales go out via marketing in November and you see 40% spike over next 3 week.  Being able to match the spike back to the marketing event would be extremely useful.  Not sure how it would play out in design and UI, but worth the submission on Genesys Cloud Ideas Lab (aha.io).  Submit it and see what votes and comments you get.  Post the idea back here as well.

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Adding a note to real time WFM data?

    Posted 05-31-2021 01:40
    No replies, thread closed.


    Hi Robert

     

    Thanks for the feedback. I have submitted the idea to the Product Ideas Lab as suggested but I'm not sure what you mean by "post it back here as well". Haven't I already done that?

     

    Regards

     

    Michael Boyd

    Customer Experience Program Leader | Customer Experience & Community Engagement

    MichaelBoyd@logan.qld.gov.au | 07 3412 4442 | 0401 949 540 | Teams Call / Chat
    Connect with us: Website | Facebook | Twitter | LinkedIn

    Logan City Council acknowledges the Traditional Custodians of the lands and waterways across the City of Logan. 

    We pay our respects to Elders past, present and emerging.

     

     




    Original Message


  • 4.  RE: Adding a note to real time WFM data?

    Posted 05-31-2021 02:46
    No replies, thread closed.
    Copy the URL for the idea so others can find and vote on it

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content