I want to add a Polycom 331 sound point phone to our Genesys cloud setup. I see tons of settings to set for the genesys cloud side of things, but hardly anything at all about what goes into the phones.
I know this is probably documented somewhere else, but all I see is
Manually configure the provisioning information for the Polycom SoundPoint IP phone - Genesys Cloud Resource Center (mypurecloud.com)I have made a phone with base settings and the hardware ID defined as the MAC address, and the phone seems to reach out to the server defined in the settings according to the firewall,
but the phone keeps reporting it could not reach the server despite it reaching whatever device is on the address https://phone-home.usw2.pure.cloud and the firewall showing valid communications.
It turns out it was saying that but something different was going on.
Im pulling this from syslog
Wed Oct 5 09:44:36 2022;172.16.0.59; <134>Oct 5 13:44:35 172.16.0.59 1005134435|copy |*|00|Server 'phone-home.usw2.pure.cloud' said 'logs/0004f2a9555b-boot.log' is not present
Wed Oct 5 09:44:36 2022;172.16.0.59; <134>Oct 5 13:44:35 172.16.0.59 1005134435|copy |*|00|Server 'phone-home.usw2.pure.cloud' said '0004f2a9555b-boot.log' is not present
Wed Oct 5 09:44:41 2022;172.16.0.59; <128>Oct 5 13:44:40 172.16.0.59 1005134440|app1 |6|00|Manual Reboot
Wed Oct 5 09:44:44 2022;172.16.0.59; <134>Oct 5 13:44:43 172.16.0.59 1005134443|wdog |*|00|Watchdog Expired: tApp1
Wed Oct 5 09:45:15 2022;172.16.0.59; <134>Oct 5 13:44:37 172.16.0.59 1005134437|lldp |*|00|No Native VLAN found
Wed Oct 5 09:45:15 2022;172.16.0.59; <134>Oct 5 13:44:37 172.16.0.59 1005134437|lldp |*|00|No Auxiliary VLAN found
Wed Oct 5 09:45:15 2022;172.16.0.59; <134>Oct 5 13:44:37 172.16.0.59 1005134437|lldp |*|00|LLDP power usage is 3.7 Watts.
Wed Oct 5 09:45:16 2022;172.16.0.59; <134>Oct 5 13:45:15 172.16.0.59 1005134515|copy |*|00|Server 'phone-home.usw2.pure.cloud' said '000000000000.cfg' is not present
Wed Oct 5 09:45:16 2022;172.16.0.59; <131>Oct 5 13:45:15 172.16.0.59 1005134515|cfg |4|00|Prov|Download of master configuration file failed
Wed Oct 5 09:45:16 2022;172.16.0.59; <131>Oct 5 13:45:15 172.16.0.59 1005134515|cfg |4|00|Prov|Trying to boot from existing configuration
Wed Oct 5 09:45:16 2022;172.16.0.59; <131>Oct 5 13:45:15 172.16.0.59 1005134515|cfg |4|00|Prov|Provisioning failed
Wed Oct 5 09:45:21 2022;172.16.0.59; <128>Oct 5 13:45:20 172.16.0.59 1005134520|app1 |6|00|Error application is not present.
Wed Oct 5 09:45:21 2022;172.16.0.59; <128>Oct 5 13:45:20 172.16.0.59 1005134520|app1 |6|00|Uploading boot log, time is WED OCT 05 13:45:21 2022
Wed Oct 5 09:45:22 2022;172.16.0.59; <134>Oct 5 13:45:21 172.16.0.59 1005134521|copy |*|00|Server 'phone-home.usw2.pure.cloud' said 'logs/0004f2a9555b-boot.log' is not present
Wed Oct 5 09:45:22 2022;172.16.0.59; <134>Oct 5 13:45:21 172.16.0.59 1005134521|copy |*|00|Server 'phone-home.usw2.pure.cloud' said '0004f2a9555b-boot.log' is not present
Wed Oct 5 09:45:27 2022;172.16.0.59; <128>Oct 5 13:45:26 172.16.0.59 1005134526|app1 |6|00|Manual Reboot
Wed Oct 5 09:45:30 2022;172.16.0.59; <134>Oct 5 13:45:29 172.16.0.59 1005134529|wdog |*|00|Watchdog Expired: tApp1
Wed Oct 5 09:45:41 2022;172.16.0.59; <131>Oct 5 13:45:40 172.16.0.59 1005134540|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
Wed Oct 5 09:46:01 2022;172.16.0.59; <134>Oct 5 13:45:23 172.16.0.59 000009.300|lldp |*|00|No Native VLAN found
Wed Oct 5 09:46:01 2022;172.16.0.59; <134>Oct 5 13:45:23 172.16.0.59 000009.300|lldp |*|00|No Auxiliary VLAN found
Wed Oct 5 09:46:01 2022;172.16.0.59; <134>Oct 5 13:45:23 172.16.0.59 000009.300|lldp |*|00|LLDP power usage is 3.7 Watts.
Wed Oct 5 09:46:03 2022;172.16.0.59; <134>Oct 5 13:46:02 172.16.0.59 1005134602|copy |*|00|Server 'phone-home.usw2.pure.cloud' said '000000000000.cfg' is not present
Wed Oct 5 09:46:03 2022;172.16.0.59; <131>Oct 5 13:46:02 172.16.0.59 1005134602|cfg |4|00|Prov|Download of master configuration file failed
Wed Oct 5 09:46:03 2022;172.16.0.59; <131>Oct 5 13:46:02 172.16.0.59 1005134602|cfg |4|00|Prov|Trying to boot from existing configuration
Wed Oct 5 09:46:03 2022;172.16.0.59; <131>Oct 5 13:46:02 172.16.0.59 1005134602|cfg |4|00|Prov|Provisioning failed
Wed Oct 5 09:46:08 2022;172.16.0.59; <128>Oct 5 13:46:07 172.16.0.59 1005134607|app1 |6|00|Error application is not present.
Wed Oct 5 09:46:08 2022;172.16.0.59; <128>Oct 5 13:46:07 172.16.0.59 1005134607|app1 |6|00|Uploading boot log, time is WED OCT 05 13:46:08 2022
Wed Oct 5 09:46:09 2022;172.16.0.59; <134>Oct 5 13:46:08 172.16.0.59 1005134608|copy |*|00|Server 'phone-home.usw2.pure.cloud' said 'logs/0004f2a9555b-boot.log' is not present
Wed Oct 5 09:46:09 2022;172.16.0.59; <134>Oct 5 13:46:08 172.16.0.59 1005134608|copy |*|00|Server 'phone-home.usw2.pure.cloud' said '0004f2a9555b-boot.log' is not present
Wed Oct 5 09:46:14 2022;172.16.0.59; <128>Oct 5 13:46:13 172.16.0.59 1005134613|app1 |6|00|Manual Reboot
Wed Oct 5 09:46:17 2022;172.16.0.59; <134>Oct 5 13:46:16 172.16.0.59 1005134616|wdog |*|00|Watchdog Expired: tApp1
Wed Oct 5 09:46:48 2022;172.16.0.59; <134>Oct 5 13:46:10 172.16.0.59 1005134610|lldp |*|00|No Native VLAN found
Wed Oct 5 09:46:48 2022;172.16.0.59; <134>Oct 5 13:46:10 172.16.0.59 1005134610|lldp |*|00|No Auxiliary VLAN found
Wed Oct 5 09:46:48 2022;172.16.0.59; <134>Oct 5 13:46:10 172.16.0.59 1005134610|lldp |*|00|LLDP power usage is 3.7 Watts.
Wed Oct 5 09:46:48 2022;172.16.0.59; <131>Oct 5 13:46:12 172.16.0.59 1005134612|ethf |4|00|utilEthFilter: Trigger dynamic filter Multicast
Wed Oct 5 09:46:49 2022;172.16.0.59; <134>Oct 5 13:46:48 172.16.0.59 1005134648|copy |*|00|Server 'phone-home.usw2.pure.cloud' said '000000000000.cfg' is not present
Wed Oct 5 09:46:49 2022;172.16.0.59; <131>Oct 5 13:46:48 172.16.0.59 1005134648|cfg |4|00|Prov|Download of master configuration file failed
Wed Oct 5 09:46:49 2022;172.16.0.59; <131>Oct 5 13:46:48 172.16.0.59 1005134648|cfg |4|00|Prov|Trying to boot from existing configuration
Wed Oct 5 09:46:49 2022;172.16.0.59; <131>Oct 5 13:46:48 172.16.0.59 1005134648|cfg |4|00|Prov|Provisioning failed
Wed Oct 5 09:46:54 2022;172.16.0.59; <128>Oct 5 13:46:53 172.16.0.59 1005134653|app1 |6|00|Error application is not present.
Wed Oct 5 09:46:54 2022;172.16.0.59; <128>Oct 5 13:46:53 172.16.0.59 1005134653|app1 |6|00|Uploading boot log, time is WED OCT 05 13:46:54 2022
I have no idea what to do from here.
#Implementation#SIP/VolP#Telephony------------------------------
Nathan McKay
Insite Support Services, Inc.
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