Genesys Cloud - Main

Hello all,

Hope everyone is well!

We are looking to make a shortcut for our agents by automatically adding in the area code when they key in the prefix and line number. For example:

"As an agent, I will key in 926-8028. Genesys Cloud will connect me to +1 904-926-8028."

I've looked into numbering plans and dial plans but I don't understand how to design it properly. I've also looked into this article. Any guidance on this matter would be greatly appreciated!

Thank you,
Dianne
#Telephony

Hi Dianne,

In your number plan you create to add the area code, 

1.  Make sure your match type is regular expression.  
2.  Add ^(\d{3}\d{4})$ for your match expression.
3.  For the Normalized Expression, enter +1904$1  
4.  Then we classified this as local. 

Thank you,

------------------------------
Jason Tripp
Independent Health Association, Inc.
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Hi Jason,

Thank you! That worked really well.

Just curious, how can we modify this if let's say an agent keys in 1-926-8028 and it'll dial +1 904-926-8028.

Dianne
Original Message:
Sent: 06-13-2022 14:29
From: Jason Tripp
Subject: Adding an area code when agents key in prefix and line number

Hi Dianne,

In your number plan you create to add the area code,

1.  Make sure your match type is regular expression.
2.  Add ^(\d{3}\d{4})$ for your match expression.
3.  For the Normalized Expression, enter +1904$1
4.  Then we classified this as local.

Thank you,

------------------------------
Jason Tripp
Independent Health Association, Inc.
------------------------------