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  • 1.  Adding Caller Options in a Call Flow

    Posted 06-26-2025 11:47
    No replies, thread closed.

    I am trying to add caller options into a call flow, but this function is not easily found in Architect.  I want to give a caller 3 options to choose from and then route the call based on their selection.  How is this done?


    #Routing(ACD/IVR)

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    Rich Hughes
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  • 2.  RE: Adding Caller Options in a Call Flow
    Best Answer

    Posted 06-26-2025 12:23
    No replies, thread closed.

    Hi Rich,

    You can do this by creating a menu on the inbound flow: Create a simple menu choice there is also a short video here on creating a menu



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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