Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.
  • 1.  Adding Custom metrics to existing PureCloud Performance Views and Reports

    Posted 01-25-2023 12:39
    No replies, thread closed.
    I need to add some additional metrics to the existing reports, in PureCloud, such account number, customer level (Gold, Silver..)
    #Reporting/Analytics

    ------------------------------
    Robert Rainey
    Conduent Business Services, LLC
    ------------------------------


  • 2.  RE: Adding Custom metrics to existing PureCloud Performance Views and Reports

    Posted 01-25-2023 19:02
    No replies, thread closed.

    You can use External Tag


    Cheers



    ------------------------------
    Muhammad Zubair Awan
    ------------------------------