Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Adding delay to TTS

    Posted 09-29-2020 11:27
    No replies, thread closed.
    Hello Community,

    I am trying to add a delay between any required words that gets converted to TTS. Or, slow down the pace at which a word or sentence is read. 

    AudioPlaybackOptions(Append(ToAudioTTS("Your call is very important to us"), ToAudioTTS("Please hold we will help you as soon as possible."), ToAudioTTS("Did you know that you can also find answers to most of your questions on our website"), ToAudioTTS("at something.com?")), true)

    Can you please help?

    Thanks in advance
    #Implementation
    #Routing(ACD/IVR)

    ------------------------------
    - Suresh
    ------------------------------


  • 2.  RE: Adding delay to TTS

    Posted 09-29-2020 16:27
    No replies, thread closed.
    Add punctuation such as commas, periods, and colons to create brief pauses.

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
    ------------------------------



  • 3.  RE: Adding delay to TTS

    Posted 09-30-2020 09:58
      |   view attached
    No replies, thread closed.
    You can also use ToAudioBlank
    AudioPlaybackOptions(Append(ToAudioTTS("hi"), ToAudioBlank(500), ToAudioTTS("bye")), true)
    would add 500 milliseconds of silence between hi and bye

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


  • 4.  RE: Adding delay to TTS

    Posted 09-30-2020 13:23
    No replies, thread closed.
    Hello Melissa,

    Is there a way to add things like inflections and breaths to the TTS?

    ------------------------------
    Kymberli O'Hagan
    Product Owner, Omni-Channel
    Alberta Motor Association
    ------------------------------

    Original Message


  • 5.  RE: Adding delay to TTS

    Posted 09-30-2020 13:34
    No replies, thread closed.
    No

    ------------------------------
    Melissa Bailey
    Genesys - Employees
    ------------------------------

    Original Message


  • 6.  RE: Adding delay to TTS

    Posted 09-30-2020 22:52
    No replies, thread closed.
    Hi Suresh, support for SSML which will allow you to tune the TTS (eg change the pace, add breaths, inflections etc) is roadmap with Genesys https://genesyscloud.ideas.aha.io/ideas/CLSELF-I-199

    Until then, I'm not aware of anything else you can do,  other than what you describe in the question by using punctuation or Add Blank Audio / ToBlankAudio.

    ------------------------------
    Ramon Szeitszam
    Spark New Zealand
    ------------------------------



Related Content