Genesys Cloud - Main

Hey Everyone,
I am trying to add skills to the conversation dynamically so, I will do a data table look up and if there are multiple skills found then multiple skills should be assigned to the conversation(for ex: if 2 skill are found then 2 skill should be assigned, if 3 skills are found then three skills should be assigned). Any Idea on how to achieve it? 

#ArchitectureandDesign
#Integrations
#Routing(ACD/IVR)

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Bhanu Prasanth Reddy Punuru
TTEC Digital, LLC fka Avtex Solutions, LLC
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At what point in the call? If in the inbound flow, you set the skills on the transfer to ACD block. 

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Richard Surroz
Genesys - Employees
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In transfer to ACD block for each skill we need to add "Add Skill" action instead can we add multiple skills to the conversation based on the number of skills we are getting from data table.(ex:- if we get 2 skills only 2 skills should be added, if we get 3 skills we need to add 3 skills)

------------------------------
Bhanu Prasanth Reddy Punuru
TTEC Digital, LLC fka Avtex Solutions, LLC
------------------------------

Original Message:
Sent: 05-23-2023 10:30
From: Richard Surroz
Subject: Adding Multiple skills to the conversation dynamically

At what point in the call? If in the inbound flow, you set the skills on the transfer to ACD block. 

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Richard Surroz
Genesys - Employees
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You have to make a call on the max number of possible skills and then assign all as it will still route if you only actually have two set vs the upper limit (say five). Make a quick proof-of-concept. I did the same for a customer recently. 

------------------------------
Richard Surroz
Genesys - Employees
------------------------------

Original Message:
Sent: 05-23-2023 10:42
From: Bhanu Prasanth Reddy Punuru
Subject: Adding Multiple skills to the conversation dynamically

In transfer to ACD block for each skill we need to add "Add Skill" action instead can we add multiple skills to the conversation based on the number of skills we are getting from data table.(ex:- if we get 2 skills only 2 skills should be added, if we get 3 skills we need to add 3 skills)

------------------------------
Bhanu Prasanth Reddy Punuru
TTEC Digital, LLC fka Avtex Solutions, LLC
------------------------------


Original Message:
Sent: 05-23-2023 10:30
From: Richard Surroz
Subject: Adding Multiple skills to the conversation dynamically

At what point in the call? If in the inbound flow, you set the skills on the transfer to ACD block. 

------------------------------
Richard Surroz
Genesys - Employees