Genesys Cloud - Developer Community!

I am trying to get the call summary from GET /api/v2/conversations/${input.conversationid}/summaries and then use an ACW trigger to leverage the PATCH /api/v2/conversations/calls/{conversationId}/participants/{participantId} to take the call summary and update the wrap up notes. 

When I do this, it does update the wrap notes

But in content search, it still displays as no wrap up notes

I really like the view of hovering over the wrap up notes to quickly see a summary when the notes are adding by the user during/after the call

Hi Nick,

We actually use wrap-up notes a little differently in our environment. Agents add feedback when transcription misses certain phrases or when voice quality impacts the transcript. Combined with thumbs down feedback, it makes it easier to flag and filter interactions for review.

It would be interesting if summaries or feedback signals could be surfaced in a similar way. Curious to hear if others in the community have implemented something similar.

------------------------------
Phaneendra
Technical Solutions Consultant
------------------------------

@Nick Argeson - I tried something similar and could only get Wrap-Up Notes that were added to the conversation via the API to show the little preview button when I was using the Interactions view (and not the Content Search view). Try opening a support ticket for further insight as to why that's the case, and let us know what you find out.

------------------------------
Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
------------------------------