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  • 1.  Adding Valcom V-9972 Paging System

    Posted 03-17-2026 14:32

    Good day all,

    I'm in the UC phase of moving off of our Avaya system to Genesys. I am currently working on setting up a Valcom V-9972 paging system in Genesys. I do have it set up as a Generic SIP device. I have added the correct User Address, User, Password that was generated from the Generic SIP phone creation as well as the primary & Secondary Registrar using port 5061, transport TLS. I cannot get the device to register in Genesys Cloud.

    I'm looking to replicate how it's used in Avaya, by dialing a 4-digit extension to access it and make pages.

    Has anyone had any experience setting up a Valcom paging system in Genesys Cloud? 

    Thank you


    #System/PlatformAdministration
    #Telephony

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    Tim Seneca
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  • 2.  RE: Adding Valcom V-9972 Paging System
    Best Answer

    Posted 03-17-2026 15:45

    I haven't set up a valcom system but the process should be similar to any other generic SIP device.  
    Are you registering it to a cloud site or a premises site? 
    Does the valcom meet the requirements found at the bottom of this page under those sections?
    Create a generic SIP phone View summary - Genesys Cloud Resource Center

    Note the certificate requirements.  A few devices I worked with previously did not support this and we had to leave them as premises devices through a customer hardware edge. 



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    Daniel Bergland
    Senior Operations Contact Center Engineer
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  • 3.  RE: Adding Valcom V-9972 Paging System

    Posted 03-17-2026 15:59

    Hi Daniel,

    Thank you for your reply.

    I am registering to BYOC cloud based site. 



    ------------------------------
    Tim Seneca
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    Original Message


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