Genesys Cloud - Main

Hi guys

I'm sure it's simple and I've just overlooked something.  But when you create a short term forecast, under the planning days list, there's an additonal day - Monday+.

What is that for and where does it come from?


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Vaun McCarthy
NTT New Zealand Limited
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It is to ensure we have forecast for up to one additional day for shifts that span into that day. E.g., for a weekly forecast/schedule starting on Monday it is possible to have a shift that starts the last Sunday and extends into the following Monday. For this reason we always produce a forecast for one additional day longer than the forecasting/scheduling period.

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Jay Langsford
Senior Director, Workforce Optimization Engineering
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Thanks Jay that makes sense.  So if there are no work plans/shifts that go through overnight into the Monday then that data from the forecast isn't used at all?

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Vaun McCarthy
NTT New Zealand Limited
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Original Message:
Sent: 10-27-2020 04:59
From: Jay Langsford
Subject: Additional day in list in short term forecast

It is to ensure we have forecast for up to one additional day for shifts that span into that day. E.g., for a weekly forecast/schedule starting on Monday it is possible to have a shift that starts the last Sunday and extends into the following Monday. For this reason we always produce a forecast for one additional day longer than the forecasting/scheduling period.

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Jay Langsford
Senior Director, Workforce Optimization Engineering
------------------------------

That is correct.

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Jay Langsford
Senior Director, Workforce Optimization Engineering
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Original Message:
Sent: 10-27-2020 18:06
From: Vaun McCarthy
Subject: Additional day in list in short term forecast

Thanks Jay that makes sense.  So if there are no work plans/shifts that go through overnight into the Monday then that data from the forecast isn't used at all?

------------------------------
Vaun McCarthy
NTT New Zealand Limited
------------------------------


Original Message:
Sent: 10-27-2020 04:59
From: Jay Langsford
Subject: Additional day in list in short term forecast

It is to ensure we have forecast for up to one additional day for shifts that span into that day. E.g., for a weekly forecast/schedule starting on Monday it is possible to have a shift that starts the last Sunday and extends into the following Monday. For this reason we always produce a forecast for one additional day longer than the forecasting/scheduling period.

------------------------------
Jay Langsford
Senior Director, Workforce Optimization Engineering