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  • 1.  ADFS connect single sign on with GC

    Posted 03-21-2024 04:37
    No replies, thread closed.

    I'm having trouble doing single sign on on GC.

    configuration on GC

    I got error as follows


    #Connect with a Customer (NEW)
    #Implementation
    #API/Integrations
    #SystemAdministration
    #Unsure/Other

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    Nuttapong Limadisai
    G-Able Public Company Limited
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  • 2.  RE: ADFS connect single sign on with GC

    Posted 03-30-2024 19:57
    No replies, thread closed.

    Are you in the East region?  If you are in west, you need to replace all the mypurecloud.com stuff with usw2.pure.cloud or whatever region you are in.  That should show in the browser URL when you log into Genesys Cloud.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: ADFS connect single sign on with GC
    Best Answer

    Posted 07-03-2024 11:59
    No replies, thread closed.

    Hello Nuttapong, 

     

    I agree with Robert. Have you double checked this.

     

    I have also provided the region documentation here: https://developer.genesys.cloud/platform/api/

     

    If you have double checked the regions but still getting an error, customer care will be able to help get this fixed. They will need network har logs specifically looking at the SAML request so please provide this information as it will help the customer care team in their investigation. 

    If you need guidance opening a ticket with care we have these helpful docs!

    Login in to "My Support Portal" links:

    Core and Satellite AWS regions:

    FedRamp:

    Please note that you must be a designated contact for the org to contact GC Customer Care.



    ------------------------------
    Cameron Tomlin
    Genesys - Employees
    Online Community Manager/Moderator
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