Genesys Cloud - Main

Hi everyone,

Has anyone successfully connected two Genesys organizations (Production and Development) to a single ADFS instance?

The customer has only one Active Directory but requires SSO for both environments. Is this configuration possible, and if so, are there any specific steps or best practices I should follow?

Good Day Yvgeni

I have not tested this myself but according to the article on resource center this is possible - https://help.genesys.cloud/faqs/is-it-possible-to-use-a-single-identity-provider-with-multiple-genesys-cloud-orgs/.  The main thing is that you have a unique Replying Issuer URI for each Org.

Hope this helps.

Rergards

Hi everyone,

Has anyone successfully connected two Genesys organizations (Production and Development) to a single ADFS instance?

The customer has only one Active Directory but requires SSO for both environments. Is this configuration possible, and if so, are there any specific steps or best practices I should follow?

Good Day Yvgeni

I have not tested this myself but according to the article on resource center this is possible - https://help.genesys.cloud/faqs/is-it-possible-to-use-a-single-identity-provider-with-multiple-genesys-cloud-orgs/.  The main thing is that you have a unique Replying Issuer URI for each Org.

Hope this helps.

Rergards

------------------------------
Stephan Taljaard
EMBEDIT s.r.o

Original Message:
Sent: 04-30-2026 05:42
From: Yvgeni Liberman
Subject: ADFS SSO

Hi everyone,

Has anyone successfully connected two Genesys organizations (Production and Development) to a single ADFS instance?

The customer has only one Active Directory but requires SSO for both environments. Is this configuration possible, and if so, are there any specific steps or best practices I should follow?

#Implementation
#Security
#System/PlatformAdministration
#Other

------------------------------
Yvgeni Liberman
Solutions Architect

Mobile +972 52-6344414
Voice +972 3-9281514
e-mail yvgeni_new@itnavpro.com
------------------------------

Hi Yvgeni

-

------------------------------
Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.

Original Message:
Sent: 04-30-2026 06:03
From: Stephan Taljaard
Subject: ADFS SSO

Good Day Yvgeni

I have not tested this myself but according to the article on resource center this is possible - https://help.genesys.cloud/faqs/is-it-possible-to-use-a-single-identity-provider-with-multiple-genesys-cloud-orgs/.  The main thing is that you have a unique Replying Issuer URI for each Org.

Hope this helps.

Rergards

------------------------------
Stephan Taljaard
EMBEDIT s.r.o

Original Message:
Sent: 04-30-2026 05:42
From: Yvgeni Liberman
Subject: ADFS SSO

Hi everyone,

Has anyone successfully connected two Genesys organizations (Production and Development) to a single ADFS instance?

The customer has only one Active Directory but requires SSO for both environments. Is this configuration possible, and if so, are there any specific steps or best practices I should follow?

#Implementation
#Security
#System/PlatformAdministration
#Other

------------------------------
Yvgeni Liberman
Solutions Architect

Mobile +972 52-6344414
Voice +972 3-9281514
e-mail yvgeni_new@itnavpro.com
------------------------------

Hello Kaio,

Please clarify, are you using the Azure Entra ID?

Did you create only one application for all 3 connections, or 3 applications?

Hi Yvgeni

-

------------------------------
Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.

Original Message:
Sent: 04-30-2026 06:03
From: Stephan Taljaard
Subject: ADFS SSO

Good Day Yvgeni

I have not tested this myself but according to the article on resource center this is possible - https://help.genesys.cloud/faqs/is-it-possible-to-use-a-single-identity-provider-with-multiple-genesys-cloud-orgs/.  The main thing is that you have a unique Replying Issuer URI for each Org.

Hope this helps.

Rergards

------------------------------
Stephan Taljaard
EMBEDIT s.r.o

Original Message:
Sent: 04-30-2026 05:42
From: Yvgeni Liberman
Subject: ADFS SSO

Hi everyone,

Has anyone successfully connected two Genesys organizations (Production and Development) to a single ADFS instance?

The customer has only one Active Directory but requires SSO for both environments. Is this configuration possible, and if so, are there any specific steps or best practices I should follow?

#Implementation
#Security
#System/PlatformAdministration
#Other

------------------------------
Yvgeni Liberman
Solutions Architect

Mobile +972 52-6344414
Voice +972 3-9281514
e-mail yvgeni_new@itnavpro.com
------------------------------

Yvgeni,

-

From AD's perspective, I can't say whether it was created in 1 or 3 applications.

In Genesys, each configuration has its own "Issuer URI".

-

Hello Kaio,

Please clarify, are you using the Azure Entra ID?

Did you create only one application for all 3 connections, or 3 applications?

Hi Yvgeni

-

------------------------------
Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.

Original Message:
Sent: 04-30-2026 06:03
From: Stephan Taljaard
Subject: ADFS SSO

Good Day Yvgeni

I have not tested this myself but according to the article on resource center this is possible - https://help.genesys.cloud/faqs/is-it-possible-to-use-a-single-identity-provider-with-multiple-genesys-cloud-orgs/.  The main thing is that you have a unique Replying Issuer URI for each Org.

Hope this helps.

Rergards

------------------------------
Stephan Taljaard
EMBEDIT s.r.o

Original Message:
Sent: 04-30-2026 05:42
From: Yvgeni Liberman
Subject: ADFS SSO

Hi everyone,

Has anyone successfully connected two Genesys organizations (Production and Development) to a single ADFS instance?

The customer has only one Active Directory but requires SSO for both environments. Is this configuration possible, and if so, are there any specific steps or best practices I should follow?

#Implementation
#Security
#System/PlatformAdministration
#Other

------------------------------
Yvgeni Liberman
Solutions Architect

Mobile +972 52-6344414
Voice +972 3-9281514
e-mail yvgeni_new@itnavpro.com
------------------------------

Yvgeni,

-

From AD's perspective, I can't say whether it was created in 1 or 3 applications.

In Genesys, each configuration has its own "Issuer URI".

-

Hello Kaio,

Please clarify, are you using the Azure Entra ID?

Did you create only one application for all 3 connections, or 3 applications?

Hi Yvgeni

-

------------------------------
Kaio Oliveira
GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.

Original Message:
Sent: 04-30-2026 06:03
From: Stephan Taljaard
Subject: ADFS SSO

Good Day Yvgeni

I have not tested this myself but according to the article on resource center this is possible - https://help.genesys.cloud/faqs/is-it-possible-to-use-a-single-identity-provider-with-multiple-genesys-cloud-orgs/.  The main thing is that you have a unique Replying Issuer URI for each Org.

Hope this helps.

Rergards

------------------------------
Stephan Taljaard
EMBEDIT s.r.o

Original Message:
Sent: 04-30-2026 05:42
From: Yvgeni Liberman
Subject: ADFS SSO

Hi everyone,

Has anyone successfully connected two Genesys organizations (Production and Development) to a single ADFS instance?

The customer has only one Active Directory but requires SSO for both environments. Is this configuration possible, and if so, are there any specific steps or best practices I should follow?

#Implementation
#Security
#System/PlatformAdministration
#Other

------------------------------
Yvgeni Liberman
Solutions Architect

Mobile +972 52-6344414
Voice +972 3-9281514
e-mail yvgeni_new@itnavpro.com
------------------------------