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  • 1.  adherence AND sql

    Posted 04-13-2023 15:16
    No replies, thread closed.

    I can see in our SQL that there are 3 adherence tables, all of these tables are blank, but we are using adherence today to manage our staff, why are the tables blank:

    dbo.Adherence
    dbo.stg_Adherence
    dbo.WFMIntradayAdherence



    #Reporting/Analytics

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    Conor Twomey
    American Family Insurance
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  • 2.  RE: adherence AND sql

    Posted 04-23-2023 18:53
    No replies, thread closed.

    That would depend on how those tables are being built. The data is in Genesys Cloud, but not stored in SQL.  I would ask the vendor (or your data team) who is extracting the data from the data lake to the local SQL database.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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