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  • 1.  Admin License - Do we need to subscribe or included?

    Posted 04-20-2021 01:37
    No replies, thread closed.
    Hi All,

    Would like to check for Genesys Cloud subscription do we need to include additional users license for Admin role? OR this is included as default courtesy license?

    Thanks.
    #ArchitectureandDesign
    #Implementation
    #Unsure/Other

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    Chin Chin
    ITApps Sdn Bhd
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  • 2.  RE: Admin License - Do we need to subscribe or included?

    Posted 04-20-2021 12:20
    No replies, thread closed.
    Tricky question.  Unfortunately access to certain permissions in GC may require a subscription level.  For instance, if you want to view queues, you need Agent license so for an Admin to see the queues, they would need that subscription.  Now, with the new CLI, you can have admins access programming through the CLI using only an OAuth which does not take a subscription.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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    Original Message


  • 3.  RE: Admin License - Do we need to subscribe or included?

    Posted 04-20-2021 15:24
    No replies, thread closed.
    HI Chin

    Is it the billing subscription information you're wanting to be able to view?  Then yes, you can give a user just the employee role and create a second role with the Billing privileges you want.  That will only use a Collaborate license.

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    Vaun McCarthy
    NTT New Zealand Limited
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    Original Message


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