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  • 1.  Admin navigation with new UI

    Posted 10-06-2025 17:22
    No replies, thread closed.

    From an admin perspective, I've noticed using the new UI appears to slow me down compared to the old UI and I think it's more than learning the new UI. Has anyone else experienced similar?

    With the previous UI, these were my typical navigation steps. Rarely did I use search for locating a configuration page

    1. Click Admin menu
    2. Potentially scroll to see needed configuration name
    3. Click name

    With the new UI, I navigate the menus which may involve 3 or 4 clicks to reach the same configuration page. I can also search, which is faster than the menu navigation, but it doesn't feel as fast as my steps with the old UI since I click the search box, move from mouse to keyboard and type. I could complete the old-UI steps with just the mouse.

    Is there a faster out of the box alternative that I'm missing? If anyone has the same experience, did you have a clever solution for it?

    Thanks


    #Omni-ChannelDesktop/UserInterface
    #System/PlatformAdministration

    ------------------------------
    Corey Blosser
    Wolters Kluwer
    ------------------------------


  • 2.  RE: Admin navigation with new UI
    Best Answer

    Posted 10-06-2025 17:38
    No replies, thread closed.

    Three words - Use Global Search.  I have been using the new UI for a couple of months now and still get lost.  I just use the search now.  I had Zoltan add the old terminology so either old or new will bring up the new link.  Also, Architect now pulls up in a new tab unlike the beta, where it popped into the same tab - really annoying.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Admin navigation with new UI

    Posted 10-06-2025 19:44
    No replies, thread closed.

    For years I've watch folks in demos who would type something in the Old Admin search bar and I'd think, "How odd...why not just scroll to where it is?"

    Now I have succumbed and I usually just Search, as Robert says. Unless I am adventurous and I think I know the four clicks needed to get where I want to go, and I have extra time to get lost along the way.



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


  • 4.  RE: Admin navigation with new UI

    Posted 10-07-2025 10:37
    No replies, thread closed.

    Search is the way. :) Thanks.



    ------------------------------
    Corey Blosser
    Wolters Kluwer
    ------------------------------

    Original Message


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