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  • 1.  Admin navigation with new UI

    Posted 10-06-2025 17:22

    From an admin perspective, I've noticed using the new UI appears to slow me down compared to the old UI and I think it's more than learning the new UI. Has anyone else experienced similar?

    With the previous UI, these were my typical navigation steps. Rarely did I use search for locating a configuration page

    1. Click Admin menu
    2. Potentially scroll to see needed configuration name
    3. Click name

    With the new UI, I navigate the menus which may involve 3 or 4 clicks to reach the same configuration page. I can also search, which is faster than the menu navigation, but it doesn't feel as fast as my steps with the old UI since I click the search box, move from mouse to keyboard and type. I could complete the old-UI steps with just the mouse.

    Is there a faster out of the box alternative that I'm missing? If anyone has the same experience, did you have a clever solution for it?

    Thanks


    #Omni-ChannelDesktop/UserInterface
    #System/PlatformAdministration

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    Corey Blosser
    Wolters Kluwer
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  • 2.  RE: Admin navigation with new UI
    Best Answer

    Posted 10-06-2025 17:38

    Three words - Use Global Search.  I have been using the new UI for a couple of months now and still get lost.  I just use the search now.  I had Zoltan add the old terminology so either old or new will bring up the new link.  Also, Architect now pulls up in a new tab unlike the beta, where it popped into the same tab - really annoying.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Admin navigation with new UI

    Posted 10-06-2025 19:44

    For years I've watch folks in demos who would type something in the Old Admin search bar and I'd think, "How odd...why not just scroll to where it is?"

    Now I have succumbed and I usually just Search, as Robert says. Unless I am adventurous and I think I know the four clicks needed to get where I want to go, and I have extra time to get lost along the way.



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    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
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  • 4.  RE: Admin navigation with new UI

    Posted 10-07-2025 10:37

    Search is the way. :) Thanks.



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    Corey Blosser
    Wolters Kluwer
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