Genesys Cloud - UI New Features

Hello,

Is there a way to remove the "Admin" tab/view for Agents?  It seems with enabling Agents to have the multi contextual panel and ability to manually assign calls from some queues is providing them with the access to view the Admin tab along the top bar.  When they click Admin they can see the Queues and Panel Manager options, which we do not want (we'd prefer Admin was not even visible). 

Thank you,

Sheryl

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Sheryl McKercy
Program Manager, Contact Centre Technologies
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Hi @Sheryl McKercy

The visibility of the "Admin" tab is typically tied to the specific permissions assigned to a user's role. While enabling features like the multi-contextual panel and manual call assignment may grant additional functionality, it shouldn't by default expose administrative views such as "Queues" or "Panel Manager"-unless the user's role includes elevated permissions.

Since this isn't the behavior we've seen with other users who have access to the multipanel functionality, I'd recommend reviewing the specific permissions assigned to the affected users or their role. Adjusting these permissions should allow you to remove access to the Admin tab while still providing the necessary panel and call handling capabilities.

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Nicholas Robinson
Principal Product Manager
Genesys - Employees
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