Genesys Cloud - UI New Features

Hi Nicholas, Thanks for the clarification and the screenshots. We've simplified the logic behind the UI differences: Current Logic (Pre-Enhancement): The system has always shown a different UI based on the number of conversation channels a user ...

We've enhanced the Start Conversation experience to ensure that every agent, regardless of ability, can confidently use Genesys Cloud. The "modal" as shown below has been retired in favor for popover experience. When using Screen reader users will now ...

We've added a simple but powerful enhancement to the After Contact Work (ACW) Notes experience - a live character counter . This update helps agents stay within note length limits while they write, rather than discovering issues at submission. Here's ...

(Updated: September 29, 2025) Hi Team, As we approach the early adopt GA date, I’d like to take a moment to reflect on the Beta program you participated in and sincerely thank you for the time, energy, and feedback you’ve shared with us. Together ...

hahah I have already voted for this @Brian Jones thank you for sending this through. ------------------------------ Phaneendra Technical Solutions Consultant ------------------------------

I agree with your statement below and along with that we also will need to update training documentation. Can we please get an anticipated go live date for this UI change. I'd like to be able to inform our agents prior to go live so they know what to ...

Hi Rainbow, I had the same questions as you. I had reached our Technical Account Manager (TAM) and they were able to provide me with the attached slide deck that shows current and future state. ------------------------------ Kelly Robinson x - ...