Genesys Cloud - UI New Features

Hi Nicholas, Thanks for the clarification and the screenshots. We've simplified the logic behind the UI differences: Current Logic (Pre-Enhancement): The system has always shown a different UI based on the number of conversation channels a user ...

We've enhanced the Start Conversation experience to ensure that every agent, regardless of ability, can confidently use Genesys Cloud. The "modal" as shown below has been retired in favor for popover experience. When using Screen reader users will now ...

We've added a simple but powerful enhancement to the After Contact Work (ACW) Notes experience - a live character counter . This update helps agents stay within note length limits while they write, rather than discovering issues at submission. Here's ...

(Updated: September 29, 2025) Hi Team, As we approach the early adopt GA date, I’d like to take a moment to reflect on the Beta program you participated in and sincerely thank you for the time, energy, and feedback you’ve shared with us. Together ...

Hey Andrea, Yes we are still on target for Jan 26 ------------------------------ Nicholas Robinson Principal Product Manager Genesys - Employees ------------------------------

We are experiencing the same issue. When you run the performance report for November, it includes the final interval as: "Nov 30, 2025 11:00 PM – Dec 1, 2025 11:00 PM" and shows xxx calls for that interval. If you run the report for December, ...

Hey Nicholas hope you are well. Roadmap says 1/26 release for this. Should we be expecting this to be released then? Thank you! ------------------------------ Andrea Nadeau Technology Consultant ------------------------------