Genesys Cloud - UI New Features

Hi Nicholas, Thanks for the clarification and the screenshots. We've simplified the logic behind the UI differences: Current Logic (Pre-Enhancement): The system has always shown a different UI based on the number of conversation channels a user ...

We've enhanced the Start Conversation experience to ensure that every agent, regardless of ability, can confidently use Genesys Cloud. The "modal" as shown below has been retired in favor for popover experience. When using Screen reader users will now ...

We've added a simple but powerful enhancement to the After Contact Work (ACW) Notes experience - a live character counter . This update helps agents stay within note length limits while they write, rather than discovering issues at submission. Here's ...

(Updated: September 29, 2025) Hi Team, As we approach the early adopt GA date, I’d like to take a moment to reflect on the Beta program you participated in and sincerely thank you for the time, energy, and feedback you’ve shared with us. Together ...

Hi there, I hope all is well! I don't see an announcement regarding the delay, only in the title of this thread. As we already sent out communications, my leadership team is asking when the target date had changed. May I have this information? ...

Hi .@ Nicholas Robinson We are not doing any custom work when using the extension (Genesys Cloud for Chrome). Will there be any impact if we are doing custom work while using the extension (Genesys Cloud for Chrome)? Please let us know the cases ...

Hi @Andrea Nadeau . The modal (The box view (aka modal) shown in the "Before" screen shot at the beginning of this post) is only shown based on having access to all 3 channels. The pop over view is only new to users who have access to all 3 channels. ...