Genesys Cloud - UI New Features

Hi Nicholas, Thanks for the clarification and the screenshots. We've simplified the logic behind the UI differences: Current Logic (Pre-Enhancement): The system has always shown a different UI based on the number of conversation channels a user ...

We've enhanced the Start Conversation experience to ensure that every agent, regardless of ability, can confidently use Genesys Cloud. The "modal" as shown below has been retired in favor for popover experience. When using Screen reader users will now ...

We've added a simple but powerful enhancement to the After Contact Work (ACW) Notes experience - a live character counter . This update helps agents stay within note length limits while they write, rather than discovering issues at submission. Here's ...

(Updated: September 29, 2025) Hi Team, As we approach the early adopt GA date, I’d like to take a moment to reflect on the Beta program you participated in and sincerely thank you for the time, energy, and feedback you’ve shared with us. Together ...

Does this feature effect the embedded client as well? ------------------------------ Blake Anderson | Sr. Telecom Engineer BEST BUY CO., INC. blake.anderson4@bestbuy.com ------------------------------

When creating a new user, there is no way to update the division at the same time you are adding the roles. Then, when you go to update the division for each role, you have to keep clicking the box if you want more than one division. It would be nice ...

On our end, it's the search function as well. Searching is more efficient. It's not always straightforward to locate the right sub-menu easily and get it right first time ------------------------------ Régis Boucry ENGINEERING MANAGER ------------ ...