Genesys Cloud - UI New Features

 View Only
Thread Subject Replies Last Post
Use knowledge in AI Guides
   
5 16 hours ago by James Byrne
Original post by Martin Bunting
Coming soon: Channel‑aware rich text editor and resizable text field in the messaging component
   
16 17 hours ago by Julien Camus
Original post by Mate Janos Foldi
Coming Soon: More Flexible Bot Conversations with "Don't Know" Support
   
3 yesterday by Robert Wakefield-Carl
Original post by James Byrne
Possible improvements Genesys-Admin UI
   
1 3 days ago by Brian Jones
Original post by Jeroen van Norren
Agent Workspace (Multipanel) Accessibility Enhancements
   
7 7 days ago by Shane Jenkins
Original post by Nicholas Robinson
"Help Page"
   
1 8 days ago by Darshan Dave
Original post by Abril Churin
New Agent workspace (since 28-01 in EUW1) pop up
   
8 9 days ago by João Beirão
Original post by Paul Van Zoest
**DELAYED** Start Conversation Modal Accessibility Enhancement for JAWS Support (Targeting Early Q1 2026)
   
51 18 days ago by Nicholas Robinson
November 2025 Performance View
   
4 01-16-2026 by Ruby Suresh
Original post by Rial Coleman
Request to Separate Queue Management and Queue Activity Permissions
   
0 01-10-2026 by Ibrahim Al Kibssi
Showing 1 to 10 of 120 threads (120 total posts)