Genesys Cloud - UI New Features

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Thread Subject Replies Last Post
**DELAYED** Start Conversation Modal Accessibility Enhancement for JAWS Support (Targeting Early Q1 2026)
   
46 3 days ago by Nicholas Robinson
Not getting VM notification if VM is sent to queue
   
5 22 days ago by Christine Serapiglia
Original post by Jeff Geren
Additional Information regarding new update "Streamlined navigation and information architecture update"
   
1 24 days ago by Darshan Dave
Original post by Niharika Lakshmi Parthasarathy
Release: Agent-to-agent consult and warm transfer for messaging interaction
   
9 25 days ago by Akos Bezegh
Original post by Andrea Nadeau
New unified navigation experience coming to Genesys Cloud
   
407 11-12-2025 by Tony Freestone
Original post by Zoltan Juricskay
Known Issues of the New Navigation Experience
   
303 11-12-2025 by Tony Freestone
Original post by Zoltan Juricskay
When add conference call it shows Trunk´s number instead of the queue number
   
0 11-10-2025 by Ibrahim Al Kibssi
Introducing List Picker in Web Messenger: Drive Faster, Guided Self-Service Choices
   
0 11-10-2025 by Adam Gyebnar
New User Interface
   
14 11-10-2025 by Ashiesh Sharma
Original post by Wilbert Patterson
unexpected implementation of a new UI
   
3 10-31-2025 by Nicola Schardt
Original post by Grzegorz Pawelek
Showing 1 to 10 of 109 threads (109 total posts)