Hello,
We are currently considering implementing our ADP Workforce Manager software with Genesys but have a few questions. We had attempted this integration a few years back but were having issues because ADP time punches were being generated anytime an agent logged in to Genesys (weekends and late at night when agents were checking their schedules or logging on to submit a PTO request), but ultimately decided to scrap it. This was before ADP and Genesys had that update that now let them communicate. My question is: Is anyone currently using ADP Workforce Manager and have it integrated with Genesys? What are some pros and cons about doing this integration? From my understanding, time off codes will transfer over from Genesys schedules to ADP and this gives us the ability to have their time off balances appear in Genesys, but is anybody currently having their punches also flood over? If so, how is that working. Any information that you can provide would be appreciated.
#GeneralQuestion------------------------------
Pablo Flores
Sr WFM Manager
Security Service Federal Credit Union
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