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  • 1.  Adpative card support and any out of box solution

    Posted 07-28-2023 01:47
    No replies, thread closed.

    Customers have MSTEAM Bot on both end and want to replace one end with Genesys .We are using Web messing API to connect from MSTEAM but problem is customer want to see Adpative card always in all the case . Like First message/No input message/EWT Respone etc) . Is it possible to send Adaptive card from Genesys and also if not any out of box solution? . As Far We understand Digtialbot can support Carosuel/Card/Qucik text but not Adaptive card.


    #DigitalChannels

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    Onkar Gautam
    British Telecommunications PLC
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  • 2.  RE: Adpative card support and any out of box solution

    Posted 07-28-2023 03:47
    No replies, thread closed.

    You are definitely on the bleeding edge and hopeful.  We just got carousels kind of.  I added this idea for you   https://genesyscloud.ideas.aha.io/ideas/DXVBOTS-I-111



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Adpative card support and any out of box solution

    Posted 07-31-2023 08:23
    Edited by Onkar Gautam 07-31-2023 08:23
    No replies, thread closed.

    Robert .You are right  @ on very High Side.

    Anyway, as per the use case, you are referring customer end can format the Data and show into adaptive card not from  Genesys side ?

    By any chance any solution we have in Genesys side so we can use it and send the Adaptive card, Customer want Genesys to do that. 



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    Onkar Gautam
    British Telecommunications PLC
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    Original Message


  • 4.  RE: Adpative card support and any out of box solution

    Posted 08-01-2023 03:17
    No replies, thread closed.

    Two parts here.  IF you have a messaging platform like WhatsApp et al that can pass traffic to the Open Messaging platform, then Genesys could receive it, but Messaging client has to support it for it to be shown properly.  As for Dialog Engine Digital Bot Flows supporting it for outbound, that is up to the Bot team to implement.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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