Hi Mohsin,
Thank you for your request.
We have forwarded your inquiry to our sales team.
They will get back to you shortly.
Regards,
Kamesh
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Kameshwaran Muniswaran
Genesys - Employees
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Original Message:
Sent: 08-14-2024 05:53
From: Mohsin Sayyed
Subject: Advice for a Fresher Aiming for Genesys Cloud Professional
Hi Kamesh,
Thank you for the information. I have reviewed the link and am interested in enrolling in the self-study program for the GCX-GCP certification.
I have already signed up and accessed the Beyond portal. Could you please let me know if there is a direct link to subscribe, or if I need to go through the Support team for this?
Thank you.
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Mohsin Sayyed
Individual Only Contact Account
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Original Message:
Sent: 08-14-2024 02:53
From: Kameshwaran Muniswaran
Subject: Advice for a Fresher Aiming for Genesys Cloud Professional
Hi Kartheesan,
The Genesys Cloud Professional Certification is best suited for technical roles responsible for administering, implementing, or developing the Genesys Cloud CX platform. It includes access to virtual, instructor-led training and a lab environment for testing.
The Genesys Cloud CX: Professional Certification exam is designed to assess a candidate's knowledge of the Genesys Cloud CX platform. The exam tests the candidate's understanding of the Genesys Cloud CX interface, the configuration of its various components, and reporting metrics and data handling skills.
The Genesys Cloud: Professional certification tests a candidate's knowledge of the following three areas of Genesys Cloud:
- Genesys Cloud: Contact Center Administration
- Genesys Cloud: Implementation
- Genesys Cloud: Reporting and Analytics
Here is a walkthrough of the certification guide: https://beyond.genesys.com/explore/certification/cloud#GCPGCX
Regards,
Kamesh
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Kameshwaran Muniswaran
Genesys - Employees