Certification and Training

Hello, Deirdre. In preparation for the GCP exam, I would recommend the following training Material: Genesys Cloud: Implementation Genesys Cloud: Contact Center Administration Genesys Cloud: Reporting and Analytics Additionally, ...

Hi Gina, Currently, retaking the certification means taking the regular certification again, but since you got certified a couple years ago, I'd recommend re-visiting the documention if you have the chance. In Webassessor, there's currently one Exam ...

I took my exams in the following order: GCP-Professional GCACS-Architect GCCD- Developer GCSC- Scripting GCAI-Chatbots. It seemed like a natural progression as I started with basic system administration then worked my way up to Developer ...

I'm currently preparing for this certification exam - aiming to take it by the end of this month - so found this useful and very insightful as not really sure what to expect from this exam - although I have plenty of experience of Genesys certifications. ...

Hi Kashaf, Thank you for this question. This capability is not available in Copilot today. We will be significantly expanding the data sources for Analytics Data Explorer agent in Q2 and Q3, so please stay tuned. In the meantime, please submit any ...

Are you ready to increase AI adoption in your contact center — but have concerns about managing the change? The Genesys Education Team is excited to announce the release of the second course in our Agnostic AI learning series: Change ...

Good Day AK, What is the pass percentage for the Genesys Cloud: Professional Certification (GC-GCP) exam? Does one have to have a passing percentage for all the sections, or is it allowed to have a failing percentage for some sections and ...

You can also access all the content via the Orchestrators Portal which brings you directly to certifications :) ------------------------------ Deirdre Donohue Manager, Customer Success ------------------------------

Thanks for the information ------------------------------ JESUS ZAMUDIO Ingeniero Especialista ------------------------------

Congratulation John, for the achievement with the GCP. GCP is on my list, but as my first experience with Genesys Certification Exams I decidec to go for the WEM as this seems to be less material to prepare, etc. Warm Regards. ------------------------------ ...