Certification and Training

Hi Chris, I'm planning to renew one of my Genesys certifications as well, and my approach will probably be to follow the current guide as if it were my first certification. Even if some topics are already familiar, I see it as a good opportunity to ...

This is great news! Knowledge Fabric is definitely one of the areas I want to understand better! ------------------------------ Fabíola Freitas ------------------------------

Hi Daniel, I'm planning to renew my certification recently as well, and my approach will probably be to follow the current guide as if it were my first certification. I see it as a good opportunity to review the features I don't use as much in ...

Hi there, That is a great start, but you definitely need to do the free practice exams several times if necessary. The study guide is just a good learning path but knowing the ways questions are posed is also very important. You got this. Best of ...

Hi Alexandre, My favorite module is AI Solutions for Customer Self-Service because it clearly demonstrates how Genesys orchestrates AI-powered use cases to drive efficiency while improving the customer experience. It shows how organizations can deliver ...

Prompts 0% - really outstanding :) Flow performance is the topic that can catch anyone off-guard. ------------------------------ Pawel Stepien Software Engineer - Senior Consultant ------------------------------

Recommended for everyone before starting paid subscription ------------------------------ Pawel Stepien Software Engineer - Senior Consultant ------------------------------

Just what I need - thanks for sharing @Maria Davidson ------------------------------ Rikke Knudsen Principal CX Advisory Consultant ------------------------------

Hi Ajay, it takes around 4 to 5 days, don't worry. ------------------------------ Jeanpierre Echevarria ------------------------------

Hi Bruno, I'm Maria, the Product Manager responsible for the API learning content. I checked the API Self-Study course today and can confirm that it is still active and available. We recently made an update to the course, so it's possible ...