Certification and Training

That's "sounds" very nice :D ------------------------------ Rafael Gomez Sanchis ------------------------------

Education is excited to announce that the Genesys Cloud CX: WEM - Schedules for Agents eLearning course has been updated to include the latest enhancement: Team Schedule View, a new feature that allows agents to view their teammates' schedules! ...

Education is excited to announce that the Genesys Cloud: WEM - Agent Activity View eLearning course has been updated to include information on the new Adherence Widget, now located within the Agent Overview screen. With this update, agents can ...

Education is excited to announce an update to the Genesys Cloud: WEM - Time-Off Management eLearning course! This update introduces the Ability to specify override dates in time-off plans, allowing Workforce Management administrators to define ...

I also recommend flagging any question you answered but were unsure of because sometimes the answer to one question can sometimes be found in question of another, basically giving you answer. I have taken and passed two exams so far (Cloud Professional ...

Dear Community, How to get access to the VM Lab? I just finished all free trainings. It's time to practice on Demo :) BR Robert #GenesysCloud ------------------------------ Robert Switała ------------------------------

Thanks for the response @Maisey Harris . The rationale our users provided is every other export honors the column order prior to the export, so it would make sense [to them, which I understand] to do the same with custom columns when exported, thus saving ...

Genesys Education is excited to announce a new course on Genesys Cloud: WFM: Capacity Planning . This course helps learners understand how to build long-term workforce strategies by predicting staffing needs in advance. You'll explore how to create, ...

Genesys Education is excited to announce a new course on Speech and Text Analytics - Categories and Content Search . In this course, you'll learn how to: Create and manage Interaction Categories to automatically tag conversations based on the ...

Scheduled in my calendar to do it next week. :) ------------------------------ Rafael Gomez Sanchis ------------------------------