Certification and Training

Excellent course and very well explained. I had the opportunity to take it and it is indeed very enlightening. I recommend it. ------------------------------ Marcos Faria Senior Technical Account Manager ------------------------------

Melissa, Many thanks ------------------------------ Yvgeni Liberman Solutions Architect Mobile +972 52-6344414 Voice +972 3-9281514 e-mail yvgeni_new@itnavpro.com ------------------------------

Education is excited to announce an update to the Business Unit and Management Unit Configuration eLearning course content to reflect the latest Workforce Management enhancements in Genesys Cloud. These updates highlight four new features designed to ...

Hi Laura, I mainly prepared for the AI & Bot certification based on the hands-on experience I gained working with bots in real scenarios. That practical usage helped a lot during the exam. One area I wasn't very familiar with was the Knowledge Portal, ...

Starting today, December 22nd, we're excited to offer free access to our recorded webinar on Maximizing Customer Insights with Genesys Cloud Voice Surveys . The webinar will be available for free through January 5 th to anyone with a Beyond ...

Hi Everyone, Just to confirm, the new link shared by @Rafael Marciano BELISRCIANO works fine. https://beyond.genesys.com/explore/course/webinar-genesys-cloud-cx-agent-copilot-advanced-custom-summaries thanks ------------------------------ ...

Education is excited to announce an update to the Genesys Cloud: WFM – Activity Codes and Work Plans eLearning course. This refresh brings several important Workforce Management enhancements directly into the learning experience so you can stay ...

Hi Robert, In this case, it's within the training itself. When a lab is available, the "Launch VM" option will appear, as shown in the example below. ------------------------------ Elisson Fernandes ------------------------- ...

Complementando a informação corretamente fornecida pelo Elisson, a prova em si continuará sendo em inglês, porém será possível utilizar um tradutor de sua escolha durante o Exame de certificação. ------------------------------ Rafael Marciano BELISRCIANO ...

It is a wonderful opportunity ------------------------------ Saravanan Valayanantham Senior Solution Engineer ------------------------------