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Advocacy Rewards Store Learning Subscriptions & Exam Voucher Processing Information

  • 1.  Advocacy Rewards Store Learning Subscriptions & Exam Voucher Processing Information

    Posted 10 hours ago
    Hello Everyone,
     
    I wanted to share an update that may be helpful for anyone who has recently redeemed points through the Genesys Advocacy Rewards Store and is waiting for their Learning Subscription, exam voucher, or an update within the Orchestrator portal.
     
    Important Information
    1. The Orchestrator portal is managed by the Genesys Orchestration team.
    2. Other Genesys teams do not have visibility into or access to update completions on the Orchestrator platform.
    If you require assistance regarding Orchestrator completions, rewards, or portal-related issues, please contact: GenesysOrchestrators@genesys.com
    Learning Subscriptions & Exam Vouchers
    1. Learning Subscriptions and exam vouchers redeemed through the Advocacy Rewards Store are processed manually.
    2. Fulfillment may take several days after redemption, depending on the team's current request volume.
    3. Once your request has been processed, you will receive an email with instructions on how to access your Learning Subscription or exam voucher.
     
    If you've recently redeemed your points and have not yet received your subscription or voucher, it may still be in the fulfillment queue. If needed, you can reach out to GenesysOrchestrators@genesys.com for further assistance.
     
    Thanks, and I hope this helps anyone awaiting their reward fulfillment. 😊

    #Other

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    Akhil Akhil
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